Inbox
The Inbox is your centralized messaging hub for all conversations between your AI SDR agents and prospects.
Accessing Inbox
Click Inbox in the navigation to access your messages.
Conversation List
The left sidebar shows all conversations with:
- Contact name and company
- Last message preview
- Conversation status badge:
- 🟢 Replied — Prospect has responded
- 🔵 Contacted — Message was sent, no reply yet
- 🟡 Pending — Awaiting action
- Auto-reply badge — Indicates if the response was an auto-reply
Message Thread
Click on a conversation to view the full message thread:
- Sent messages — Messages your AI agent sent
- Received replies — Prospect responses
- System messages — Notifications like AI SDR handoff alerts
- Timestamps — When each message was sent/received
Conversation Progress
Each conversation shows a progress indicator reflecting the engagement stage:
- Initial outreach
- Follow-up
- Reply received
- Conversation active
Key Features
| Feature | Description |
|---|---|
| Real-time updates | New messages appear instantly via WebSocket |
| Auto-reply detection | Identifies automated out-of-office replies |
| AI handoff | System notifications when human intervention is needed |
| Message history | Complete conversation thread with all interactions |